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1. Where to Submit Complaints, etc.
Please address any complaints, etc. you may have to the department in our company that handles your business. The contact information is as follows.
Telephone number:
03-5733-3001(switchboard)
Hours:
Monday through Friday, 9:00 to 17:00
(excluding holidays, substitute holidays, the year-end through New Year period, etc.)
E-mail address:
service@tokiomarine-pim.com
Fax number:
03-5733-3002
2. Complaint Handling and Dispute Resolution Measures concerning the Financial Instruments Business
(1) Complaint Handling Measures
In addition to the process described in Section 1. above, we seek to resolve complaints relating to our financial instruments business through the services of the following organization. If you would like to use the services of this organization, the contact information is as follows.
Financial Instruments Mediation Assistance Center
Address:
2-1-13 Nihonbashi Kayaba-cho, Chuo-ku, Tokyo 103-0025
Telephone (toll-free):
0120-64-5005
Monday through Friday, 9:00 to 17:00
(excluding holidays, substitute holidays, and December 31st to January 3rd of each year)
URL:
http://www.finmac.or.jp/
The Center provides complaint resolution services relating to our investment advisory/agency business and investment management business under delegation from the Japan Securities Investment Advisers Association (Tokyo Shoken Kaikan 7th floor, 1-5-8 Nihonbashi Kayaba-cho, Chuo-ku, Tokyo, 103-0025), of which we are member.
(2) Dispute Resolution Measures
We seek to resolve disputes relating to our financial instruments business through the mediation services provided by the Financial Instruments Mediation Assistance Center. If you would like to use the mediation services of the Center, the contact information is set out above.
The Center provides mediation services relating to our investment advisory/agency business and investment management business under delegation from the Japan Securities Investment Advisers Association (Tokyo Shoken Kaikan 7th floor, 1-5-8 Nihonbashi Kayaba-cho, Chuo-ku, Tokyo, 103-0025), of which we are member.
3. Complaint Handling and Dispute Resolution Measures concerning the Money Lending Business
We seek to resolve complaints and disputes relating to our money lending business through the services of the following organization, which has been designated as a designated dispute resolution body pursuant to the Money Lending Business Act. If a petition is made for the dispute resolution procedures of this organization, the statute of limitation and ongoing litigation proceedings will be suspended under certain conditions.
If you would like to use the services of this organization, the contact information is as follows.
The designated dispute resolution body relating to our money lending business with which we have entered into a contract
Name:
Japan Financial Services Association, Money Lending Business Consultation and Dispute Resolution Center
Location:
3-19-15 Takanawa, Minato-ku, Tokyo
Telephone number:
03-5739-3861
